Every machine has a story.
Keep the model, manufacturer, customer and service history connected to the right machine.
Glass cutting lineMachine record
GLASS MACHINERY SERVICE MANAGEMENT
Your machines.
Your people.
Connected by TRIQ.
One platform connecting glass processors and their machine manufacturers — from the first service request to the final resolution.
Three connected workspaces.
One shared service journey.
THE CONNECTED SERVICE NETWORK
MANUFACTURERSOEMs across countriesCoordinating service worldwide
CUSTOMERSProcessors worldwideConnected to their manufacturers
Machine-linked support
Country-aware service routing
One shared service record
BUILT AROUND THE PEOPLE WHO USE IT
Three main workspaces.One connected platform.
Processor, OEM and Employee each get their own workspace.All three stay connected to one service journey.Processor, OEM and Employee workspaces.One connected service journey.
FOR GLASS PROCESSORS
Know what is happening with your machine.
Raise the issue once. Your machine, payment, service team and progress stay linked to one ticket.
- Your installed machines in one place
- Support from the right manufacturer
- Updates from request to resolution
YOUR FACTORY WORKSPACE
GPMachine support, at a glance.
My machines12Linked to their OEMs
Active tickets03Progress in one place
Resolved tickets08Service history retained
Recent service requestsOverview
CNC cutting machineTRQ-2048 · Service team assigned
In progressGlass washing machineTRQ-2042 · Resolution confirmed
Resolved Your company’s machines and service records.
FROM A MACHINE ISSUE TO A SOLUTION
A simpler path to service.
Five connected steps. Automatically shown in sequence.
PROCESSORILLUSTRATIVE WORKFLOW
Prepare a service requestDRAFT
MachineCNC cutting machine
Cutting head stops during operation.
Issue photo attachedDraft saved
Start with the right machine.
Choose an installed machine, describe the issue and attach photos or documents. Zero-charge requests can proceed directly; paid requests require payment confirmation.
Machine and manufacturer remain linked from the start.
LOCAL CUSTOMERS. CONNECTED SERVICE TEAMS.
Your service network.
Without the boundaries.
Connect processors in many countries to the right OEM and service coverage,
through multiple manufacturer hubs and connected global routes.
Explore a global multi-route network
OEM hubsProcessors worldwide
Example connections showing how TRIQ links manufacturers and processors worldwide.
For a small team or a global network
One country · Multiple countries · Global responsibility
THE DETAILS STAY CONNECTED
Clarity at every step.
Less searching through scattered messages.
A clear record for every machine and service request.
The right access for each role.
Give teams access based on their company, permissions and assigned countries.
Assigned tickets
Covered customers
Unrelated company data
Updates everyone can follow.
Keep the service conversation, progress and final customer feedback in one connected record.
Service team assigned
Resolution shared
A FEW THINGS TO KNOW
Clear from the start.
How the people, payments and service journey fit together.
Three connected workspaces for Processor, OEM and Employee.How can we communicate during service?
Accepted tickets open a group conversation. Share messages, files and voice notes, or start a direct chat from Contacts. Authorized OEM and Processor staff can invite people by email or TRIQ ID. Guests join only the invited conversation.
Can teams call and work across languages?
Where enabled for your deployment, chat supports voice and video calls, screen sharing, text translation, voice-note transcripts and translated call captions. Choose your reading language and keep the original text available. Each speaker decides whether their microphone may be transcribed; call captions are not saved.
What exactly does TRIQ do?
TRIQ brings glass processors and machinery manufacturers into one service platform. A processor reports a machine issue, the OEM coordinates support, and the service team shares progress until the ticket is resolved.
Do I need a different website for each role?
Use User Login to choose your OEM, Processor, Employee or Admin portal. Your verified identity and company permissions determine access. Accounts and company access are provisioned through your authorized organization and TRIQ administrator. Product illustrations do not represent verified customer coverage.
How does payment fit into the ticket process?
Choose Online or Offline service. The manufacturer’s prices, machine warranty dates and any agreed customer-specific rate determine the fixed service fee. A zero-charge request creates a ticket directly; paid requests require payment confirmation. Offline travel, stay and food arrangements are agreed on the ticket.
Can a small team support customers globally?
Yes, the workflow supports employees responsible for one country, multiple countries or global coverage. The engineer’s base country is separate from their service responsibility. Where no country team is configured, routing can fall back to global service and then the OEM administrator.
Where can I read cancellation and refund rules?
Read the cancellation and refund terms, including the 72-hour unaccepted-ticket rule and cancellation after OEM acceptance. These policy pages are prelaunch review versions pending approval.
How does team onboarding work?
Employees use the Employee app as their identity and onboarding layer. An authorized company team administrator links them to the organization and sets their department, reporting manager, coverage and permissions.
YOUR MACHINES. YOUR TEAM. YOUR TRIQ.
Bring your service world together.
One connected place for processors, manufacturers and employees.